Accessibility Statement

1. Our Purpose and Commitment

Medicus Clinic is committed to making information about healthcare services and its digital services accessible, understandable, safe and independently usable by the widest possible range of users.

We continuously work to improve the accessibility of our website for people with visual, hearing, physical, cognitive or neurological disabilities, older users, people experiencing temporary accessibility limitations and users of assistive technologies.

We regard accessibility not merely as a technical feature, but as part of our commitment to equal access to services, inclusion and the prevention of discrimination.

In developing and improving our website, we take into account applicable Turkish legislation concerning disability rights, personal data protection and healthcare services, as well as the accessibility principles of WCAG 2.2.

2. Our Accessibility Target

Medicus Clinic has adopted WCAG 2.2 Level AA as its technical accessibility target.

We aim to make web content as perceivable, operable, understandable and robust as reasonably possible.

This statement does not constitute an absolute guarantee or declaration that every page, item of content, browser or assistive-technology combination fully conforms to WCAG 2.2 Level AA.

Accessibility is an ongoing process of improvement.

3. Accessibility Measures

Where reasonably possible, we work to provide:

  • keyboard navigation,
  • a “Skip to main content” link,
  • visible keyboard focus indicators,
  • logical heading structures,
  • clearly identified buttons and links,
  • appropriate alternative text for images,
  • sufficient text/background contrast,
  • information that does not rely solely on colour,
  • usable content when enlarged,
  • responsive mobile design,
  • descriptive form labels,
  • understandable error messages,
  • logical focus order,
  • screen-reader compatibility,
  • automated accessibility checks,
  • and keyboard usability testing.

4. Different Accessibility Needs

For blind and partially sighted users, we work to improve screen-reader compatibility, semantic structure, keyboard operation, alternative text and content magnification.

For deaf and hard-of-hearing users, we aim, where appropriate to the nature of the content, to provide captions, written explanations or text alternatives for audio and video content.

For users with physical or motor accessibility requirements, we aim to make essential functions available without exclusive reliance on a mouse.

For cognitive accessibility, we aim to present content in a clear, consistent, understandable and reasonably predictable manner.

5. Accessibility Preferences

Where supported by our technical infrastructure, optional accessibility features may include text-size adjustments, contrast options, readability settings, reduced motion and enhanced focus visibility.

These features supplement, rather than replace, accessibility functions built into users’ devices, operating systems or browsers.

6. Testing and Known Limitations

Our website is evaluated using automated accessibility tools, keyboard navigation testing, different screen sizes, mobile devices and manual checks.

Automated testing, however, cannot identify every accessibility issue.

Comprehensive real-device verification with assistive technologies such as Apple VoiceOver, NVDA and JAWS may not yet have been completed for all parts of the website.

Third-party booking systems, maps, videos, embedded content, legacy PDF documents and external services may also present accessibility limitations outside Medicus Clinic’s direct technical control.

7. Alternative Access

If an accessibility issue prevents you from accessing information or a service on our website, you may request an alternative means of access where reasonably possible.

Alternative access may be provided by e-mail, telephone, an accessible digital document or another appropriate method.

The appropriate method will be determined taking into account the nature of the request, technical capabilities, information security, personal data protection and the confidentiality of health information.

8. Reporting an Accessibility Issue

If you encounter an accessibility problem, we encourage you to contact us.

Where possible, please provide the address of the affected webpage, a brief description of the issue, your device and browser and, if applicable, the assistive technology you use.

E-mail: help@medicus.com.tr
Telephone: +90 242 753 11 11

9. Protection of Personal Data

Personal data provided when reporting an accessibility issue may be processed for the purposes of assessing your report and communicating with you, in accordance with applicable legislation and Medicus Clinic’s personal data protection policies.

Unless necessary, please do not send medical reports, diagnoses, test results, prescriptions, patient records or other health data through ordinary e-mail when reporting an accessibility issue.

You are not required to disclose your medical condition or type of disability in order to make an accessibility request unless such information is genuinely necessary.

10. Equal Access

Medicus Clinic seeks to ensure that people are not discriminated against because of disability or accessibility requirements and can access its services on as equal a basis as reasonably possible.

Reporting an accessibility requirement will not adversely affect your right to receive healthcare services or the manner in which healthcare is provided.

11. Continuous Improvement

Digital accessibility is an ongoing process. As our website, technology, content and services evolve, we will continue to review and improve our accessibility practices.

Feedback from our users is an important part of this process.

Contact

Medicus Clinic
E-mail: help@medicus.com.tr
Telephone: +90 242 753 11 11