Patient Rights and Responsibilities

Medicus Clinic represents a wide variety of patient care settings. This includes, but is not limited to physician outpatient clinics, integrative and complementary clinics and other outpatient ancillary services. Medicus Clinic supports the rights of all its patients and requests that all patients adhere to the patient responsibilities to ensure delivery of the highest quality healthcare possible.

Patients have the right ...

To impartial access to considerate and respectful care rendered with dignity.

To care that respects a patient's personal values and beliefs.

To be reasonably informed concerning decisions about his/her care within the boundaries of the law and with respect to the philosophy of Medicus Clinic, including the right to refuse or discontinue treatment and the right to have an advance directive or living will.

To information, including that contained in his/her own medical record, necessary to enable the patient to make treatment decisions.

To choose a representative decision maker to the extent permitted by law.

To participate in the consideration of ethical issues that arise in his/her care.

To personal privacy and confidentiality of information within the limits of the law, including the right to expect that discussion or consultation involving his/her care will be discreetly held and that individuals not directly involved in his/her care will not be present without his/her permission.

To have his/her medical record read only by individuals directly involved in his/her treatment or in monitoring the quality of records. Any other individuals wanting access to a patient's medical record must have written authorization from the patient or that of his/her legally authorized representative.

To know the name and professional status of the people involved with his/her care. This includes the patient's right to know the existence of any professional relationship to any other healthcare or educational institutions involved in his/her care.

To refuse to talk with or see anyone not officially connected with Medicus Clinic, including visitors not directly involved in his/her care.

To be interviewed and examined in surroundings designed to assure reasonable visual and auditory privacy. This includes the right to have a person of one's own sex present during certain parts of a physical examination, treatment, or procedure by a health professional of the opposite sex.

To expect reasonable safety in so far as Medicus Clinic practices and environment are concerned.

To be informed by the practitioner responsible for his/her care, or his/her delegate, of any continuing healthcare requirements following discharge from Medicus Clinic

To be informed of the clinic rules, including the right to openly, without repercussion, voice complaints regarding the care received and to have those complaints reviewed and, when possible, resolved.

To have information about the centre's mechanism for the initiation, review and resolution of patient complaints.

Patients have the responsibility ...

To follow Medicus Medicus Clinic rules and regulations affecting patient care and conduct.

To conduct himself/herself in a manner that is considerate of the rights of other patients and medical staff regarding privacy, quiet and proper medical care.

To respect the property of other persons and Medicus Clinic

To be responsible for the conduct of his/her visitors, ensuring that other patients are not deprived of their rights to privacy, quiet and proper medical care.

To cooperate with his/her treatment staff and to accept the consequences of his/her actions if he/she refuses treatment or does not follow the practitioner's instructions.

To provide a complete and accurate medical history to the best of their knowledge and to provide information concerning complications or unexpected changes in their condition to his/her physician.

To be open and honest about whether a proposed course of treatment is understood, and whether patient discharge orders and responsibilities are understood.

To assure that the financial obligations for the healthcare provided are fulfilled, which includes providing accurate and timely information about sources of payment and ability to meet financial obligations.

To follow the treatment plan recommended by the practitioner primarily responsible for his/her care. Additionally, the patient is responsible for keeping appointments and, if unable, for notifying the appropriate practitioner or the hospital.